OUR CANCELLATION POLICY
We understand that sometimes schedule adjustments are necessary as life can be unpredictable. Our Guest Services Team is happy to help with reservation rescheduling when life changes for our guests.
We respectfully request at least 24 hours notice for cancellations or rescheduling.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, clients on our waiting list miss the opportunity to receive services, and our providers miss out on income they use to support their families.
We know how easy it can be to forget an appointment you booked days, weeks, or even months in advance, so we have a detailed confirmation system to help you plan and remember your reservations with TBM. Our appointments are confirmed automatically by our booking system:
- > At the time of booking with an email confirmation with the date, time and services booked for your visit. You can simply tap the confirmation to add to your personal calendar. A complete online profile including contact and payment information, is required to book a reservation.
- > 48 hours before your scheduled reservation an email reminder is sent.
- > 24 hours before your scheduled reservation a text reminder is sent.
Your appointments are very important to us, are reserved for you personally, and our goal always, is to help our guest make it to their scheduled services.
Services canceled within the 24 hour window, or missed without notice will be automatically charged 50% of the original reservation. This charge is non-refundable and is not a credit towards future services.
Guests with excessive rescheduling or missed appointments (3 or more in a 2 month period of time) may be required to prepay 100% of the service cost to hold a reservation. This is a non refundable prepayment, forfeit if the appointment is missed. Prepayments can transfer one time, as long as it is rescheduled at least 24 hours in advance.
Of course we understand that sickness, family emergencies and contact quarantine, is MORE THEN EVER an extremely important and REQUIRED reason to cancel or reschedule a reservation. PLEASE give us as much advanced notice as possible and DO NOT COME TO YOUR APPOINTMENT if you have any COVID 19 symptoms (see our COVID 19 Policy for full details), or have been in contact with anyone with symptoms in the last 14 days.
** MEMBERSHIP service cancellation policy, different from above, can be found HERE.