Returns & Refunds Policy
Your happiness with our professional take-home products is very important to us.
We are dedicated to teaching our guests the proper use of their products, in combination with techniques to replicate their new salon look. Using professional products improperly can alter their effectiveness. Please refer to the manufacturers package directions, or contact your stylist if you are feeling you are not getting the most from your product purchase and we will be happy to troubleshoot with you.
At TBM, we offer a 30-day return on select salon and spa take-home items. Used or unused, if you’re unhappy with the results from a product, please contact our guest coordinator to arrange a product return or exchange. Manager approval is required for all returns.
At The Beaux Monde, we strive for excellence. Every Guest. Every Service. Every Time.
Our team of providers LOVE what they do. The artistry & techniques used to perform salon services take years to master while beauty trends are ever changing. Our goal at TBM is always GREAT SERVICES, and of course we want you, our guest, to LOVE your results. To help us achieve your service goals:
> At booking we ask detailed questions to ensure the right service is booked for your needs.
> Each guest completes a full Hair, Skin, Nails, Tanning, or Lash & Brow History Form & Consent prior to their appointment. This information helps us determine the best products and techniques to use during your service.
> We perform a full consultation before EVERY service, to discuss your goals & expectations, asking more in depth questions & encouraging guests to bring pictures of their inspiration.
> We are thorough and transparent with our pricing quotes to ensure clients can enjoy their services without unexpected costs.
If you are unhappy with your service, or you feel the outcome was not what was discussed during consultation, please reach out to our Guest Service Team with your concern within the first seven (7) days after the service date via text/Facebook message, phone call, or email. You will be asked to submit a “Service Adjustment Request Form” and share photos that can support your concern.
Management respectfully requests 24 hours to review the request once we receive it, during which the provider and management will discuss your concerns & determine one of two outcomes:
> If the service fell short of the goal due to a miscommunication or misunderstanding on the part of the provider, the guest will be scheduled with the original service provider in their earliest available opening, at no charge to the client. Please understand that our providers are all highly skilled and competent professionals, who deserve the chance to “make it right” and perfect their artwork.
> If management feels the service results did in fact meet the discussed service goal, and the concern of the guest is not due to error of the provider, any additional services are at the cost of the client.
At no time is the cost of the original service refundable, as the time spent and product used for the service is not returnable.
Of course we want every guest to be happy with their experience here at TBM, which is why we put great effort in our communication with our clients prior to, during, and after any service to ensure we all understand the goal, the cost, and most of all, to give you the beautiful results you desire.
We thank you, for your business and your understanding.
The Beaux Monde Salon & Spa, LLC. Management.